Refund policy

At Maxplore Store, we strive to provide the best shopping experience for our customers. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a clear and transparent refund policy in place.

1. Eligibility for Refunds

If you are not satisfied with your purchase, you may be eligible for a refund. To be eligible, the following conditions must be met:

  • The item must be in its original condition and packaging.
  • The item must be returned within 30 days of the purchase date.
  • You must provide proof of purchase, such as an order number or receipt.

2. Refund Process

To initiate a refund, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions. Once we receive the returned item and verify its eligibility, we will process your refund.

3. Refund Options

Depending on the circumstances, you may be eligible for one of the following refund options:

  • Full Refund: If the item is returned in its original condition and packaging, you will receive a full refund of the purchase price.
  • Partial Refund: If the item is returned with minor damages or missing parts, we may offer a partial refund.
  • Store Credit: In some cases, we may offer store credit instead of a refund. This can be used towards future purchases on our website.

4. Non-Refundable Items

While we strive to accommodate all refund requests, there are certain items that are non-refundable. These include:

  • Personalized or customized items
  • Items that have been used, damaged, or altered
  • Items purchased during a sale or promotional period

5. Shipping Costs

Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at maxplore.support@kungfudogadventure.com. They are available to assist you and provide further clarification.

We value your satisfaction and want to ensure that you have a positive experience when shopping with us. Our refund policy is designed to be fair and reasonable, allowing you to shop with confidence. Thank you for choosing Maxplore Store!